Privacy Policy

Last updated: 2026-10-19

This policy explains what information Insulation Depot USA collects through this website, why we collect it, and what we do with it. If anything here is unclear, call us on (484) 989-7314 or email sales@insulationdepotusa.com and ask.

Information we collect

Information you give us. When you submit an estimate request or contact form, we collect the name, phone number, email address, property address and project details you enter. We ask for these because we cannot quote or schedule work without them.

Information collected automatically. Like most websites, our hosting provider records standard technical information such as IP address, browser type, device type, the pages you visited and the time of your visit. If website analytics are enabled, they record aggregate usage in the same way.

Call information. If you call the number shown on this site, your phone number is transmitted to us as part of the call. Calls may be recorded for quality and training purposes where permitted by law, and you will be notified at the start of the call if that applies.

How we use it

• To respond to your inquiry, prepare an estimate and schedule work
• To contact you about a project you have asked us about
• To meet our legal, tax, insurance and warranty record-keeping obligations
• To understand, in aggregate, how the website is used so we can improve it

We do not sell your personal information. We do not share it with third parties for their own marketing.

Who we share it with

We share information only where it is necessary to do the work or run the business: with service providers who host this site, deliver our email or process our scheduling and estimates, all of whom are bound to use it only for those purposes; with a subcontractor assigned to your job, limited to what they need to perform it; and with anyone we are legally required to disclose to, such as in response to a valid legal request.

Cookies and analytics

This site uses only the cookies necessary for it to function, plus website analytics cookies if analytics are enabled, which record aggregate usage rather than identifying you personally. You can block or delete cookies in your browser settings; the site will continue to work.

Text messages

If you provide a mobile number and agree to be contacted by text, we may send messages about your estimate or appointment. Message and data rates may apply. Reply STOP to any message to opt out, and HELP for assistance. Opting out of text messages does not opt you out of phone or email contact about an active project.

How long we keep it

We keep inquiry information for as long as needed to respond and for a reasonable period afterwards in case you come back to us. Records relating to completed work are kept for the period required by our tax, insurance and warranty obligations.

Your choices

You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it where we are not required to keep it. Depending on where you live you may have additional rights under state law. Contact us on (484) 989-7314 or at sales@insulationdepotusa.com and we will respond.

Children

This website is not directed at children under 13 and we do not knowingly collect information from them.

Security

We take reasonable measures to protect the information we hold. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. Please do not send sensitive information such as financial account details through the website form.

Links to other sites

This site may link to third-party websites, such as state or utility rebate programs. We are not responsible for their content or their privacy practices, and we recommend reading their policies.

Changes

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact

Insulation Depot USA
Buffalo, NY
Phone: (484) 989-7314
Email: sales@insulationdepotusa.com